RTO Delivered Policy

Last Updated: [20.08.2025]

This policy outlines the process for Return to Origin (RTO) settlements for orders.

1. RTO (Return to Origin) Delivered Policy

Eligibility: When a order is returned by the customer and delivered back to our warehouse (RTO), the dropshipper is eligible for a refund of the product value only.
Refund Conditions:
- Shipping charges (both forward and return) will be deducted from the original order amount.
- As a gesture of support during the initial phase, we will not deduct any backward RTO charges, If we start charge backward RTO charge, All dropshippers will be informed via email in advance.

- Since payment gateway charges are already paid from our end, these cannot be refunded directly to the bank account.
Refund Method:
- The eligible amount (after deductions) will be issued as a refund voucher/credit note, which can be used for your next order.
- This ensures smooth order adjustments and cost balancing.

Request's must need to be made before the 48-hour window for COD remittance.
Ensure to provide the correct order ID and supporting details like tracking screenshot showing order is delivered while raising a request.
We reserve the right to update or modify this policy at any time. Updates will be posted on this page.

For RTO-related queries, please reach out via our Support Inbox on the website or contact us directly at: